Swift Annual Maintenance Contract
Our Annual Maintenance Contract ensures Swift Systems' consistent performance and reliability by providing comprehensive maintenance and support.
Regular Health Checkups
- Periodic assessment of Swift infrastructure to ensure optimal performance
- Identifying and addressing potential vulnerabilities or performance bottlenecks
Software Updates and Patching
- Installation of Swift Alliance Access (SAA), SwiftNet, and related application updates
- Application of necessary security patches to comply with Swift standards
System Optimization
- Recommendations and configurations for improving performance
- Optimization for changes in message volumes or business needs
CSP Compliance
- Assistance with Swift's Customer Security Program (CSP)
- Independent security assessments and gap analysis
Technical Support
- 24/7 support to address critical issues affecting Swift operations
- Resolution of system bugs, configuration errors, or connectivity challenges
Swift On-call Support Services
Incident Management
- Quick resolution of system outages or operational disruptions
- Expertise in diagnosing and fixing issues within Swift Alliance components
On-Demand Maintenance
- Emergency patch installations, troubleshooting, and system recovery
- Support for critical upgrades or operational challenges during non-business hours
Advisory Services
- Guidance on implementing best practices for system efficiency and security
- Assistance with configuration changes and enhancements
System Enhancements
- On-call support for implementing new Swift features or functionalities
- Support for ISO 20022 migrations and other major system updates
Value Proposition
Cost-Effective Maintenance
Reduces downtime and prevents costly outages through proactive support
Compliance Assurance
Ensures alignment with Swift CSP and ISO 20022 standards
Expertise Availability
Access to certified Swift specialists for immediate issue resolution
Scalable Support
Flexible plans catering to varying business needs, from daily operations to major system migrations